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FAQ
What is the return policy for perfumes?
At Sol Fragrances, we prioritize quality and customer satisfaction. If you are not fully satisfied with your purchase, we are happy to accept returns on unopened and unused perfumes within 14 days of delivery.
Please note: We cannot accept returns for perfumes that have been sprayed or used, as this compromises the product's integrity.
If you wish to initiate a return, please contact us via our email solfragrances.eg@gmail.com, and we will guide you through the process. Thank you for understanding!
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Once shipped, delivery times vary based on your location. For Cairo/Alex, orders should be delivered within 2 days of receiving your fulfillment email, but this may vary based on our order volumes.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders with 2 items or more. For orders with 1 item, a flat shipping fee will apply.
Can I track my order?
Yes, once your order has been shipped, our carrier will send you a text message with a tracking number and a custom link.